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Case studies

Our work.

A few of the jobs we’ve worked on, from answering calls to keeping bookings and team tasks moving. We’ve used anonymised business names here.

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Projects

What we built.

Open a project to see what the business needed and how we built it.

Scooter Shop XPast project: calls and repair updates

AI call handling for a scooter shop

An AI receptionist answered calls that would otherwise go unanswered, handled routine enquiries and captured callback requests when staff were needed.

Calls answered. Enquiries handled. Callbacks captured.

Measured results

~500hours saved per month
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In this build

  • Repair-status lookup
  • Callback capture
  • Staff transfers and notifications

What was built

Repair-status lookup connected customer conversations with workshop information. Staff handoff and priority callback notifications gave the team a record of who needed attention and why.

How staff use it

Staff took over when an enquiry needed a person. Callback requests stayed distinct from routine call summaries.

THE CONNECTED WORKFLOW01

A clear next step
for every caller.

  1. 01Customer calls
  2. 02Enquiry handled
  3. 03Repair update or callback
  4. 04Staff notified
Clinic XAI receptionist & appointments

An AI receptionist connected to the appointment book

An AI receptionist connected directly to the clinic’s appointment system to check availability and handle bookings, rescheduling and cancellations.

Connected bookings. Clear confirmations. Human backup.

Measured results

30hours saved per month
10appointments booked
Explore the project

In this build

4 appointment actionsCheck availability, book, reschedule and cancel.

What was built

The receptionist matched the caller to the patient record, checked the appointment type and confirmed changes with them. Staff received messages and callback requests when they needed to step in.

How staff use it

Confirmation came before appointment changes, with staff handoff for requests needing human attention.

THE CONNECTED WORKFLOW02

Booking tools behind
the conversation.

  1. 01Patient calls
  2. 02Availability checked
  3. 03Details confirmed
  4. 04Booking or staff handoff
Clinic XReferral automation build

Referral processing across three systems

A workflow built to read referral emails, validate requests, find suitable appointments and coordinate booking details with the referral portal.

Three systems connected. Exceptions flagged.

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In this build

3 systems in one workflowEmail, appointment software and the referral portal.

What was built

The build connects referral emails, appointment software and the portal. It checks for duplicates and confirms booking details, with a review queue for requests that need staff attention.

How staff use it

If a booking cannot be confirmed, the request is flagged for staff to check. Duplicate checks help prevent the same referral being processed twice.

THE CONNECTED WORKFLOW03

Routine steps connected.
Uncertainty flagged.

  1. 01Referral received
  2. 02Request validated
  3. 03Appointment coordinated
  4. 04Portal acceptance checked
Events Business XWorkflow build and operations demo

An enquiry-to-operations workflow

A connected workflow brought quotation review, payment instructions and operational handoffs together, with clear ownership and next actions for staff.

Clear ownership. Visible deadlines. Connected handoffs.

Explore the project

In this build

11 outlet viewsShown in the operations demo, with task owners, deadlines and progress tracking.

What was built

The workflow connects quotation review and payment instructions. The operations demo shows how staff can pick up tasks, pass them to another person, see deadlines and track changes across outlets.

How staff use it

Staff review quotations, check payments and update their assigned tasks. Reminders and escalation rules help keep outstanding work visible.

THE CONNECTED WORKFLOW04

One enquiry. Multiple teams.
Visible ownership.

  1. 01Enquiry captured
  2. 02Quotation reviewed
  3. 03Payment instructions
  4. 04Team tasks assigned

Your next project

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