Privacy policy.

Who this policy covers

Allevic (ABN 46 527 443 002), based in Perth, Western Australia, provides business automation, integrations, software and voice-agent services. This policy covers our website, enquiries, booking requests and handling of personal information in those activities. Client systems may have their own notices and agreed processing terms.

For privacy questions, access requests or concerns, contact hello@allevic.com or +61 480 529 338. Please identify the service or interaction involved without sending passwords, identity documents or sensitive customer records in your first message.

Information we collect and why

Self-assessment and downloadable reports

Answers and progress for the interactive self-assessment are stored in this browser. Reports are generated in the browser. The assessment does not automatically send your answers to our team. You can choose to include saved answers when submitting the audit request form. Downloaded files remain wherever you save them.

Enquiries and callback requests

Forms collect the details you provide, such as your name, business, email, phone, industry, challenge, preferred times and consent. Submitted requests also include technical details such as a submission identifier, time, browser information and IP address. We use these to respond, arrange a conversation, route the request and prevent abuse.

Calendar bookings

The booking page embeds Google Calendar. Loading the calendar connects your browser to Google. Details you enter there are handled by Google and made available to the appointment organiser for scheduling. A request through our separate callback form does not itself reserve a calendar appointment.

AI website chat

Messages you send to Ask Allevic, along with relevant recent conversation history, go to our website service and the DeepSeek API to generate a reply. The widget keeps conversation history in session storage to continue across pages. If you ask for human follow-up, contact details and a short summary can be forwarded to our team. Technical identifiers may be used to limit abuse.

Please do not enter credentials, health details, financial account information or confidential customer records into public chat. AI replies can be wrong. Contact our team to agree a suitable channel for a sensitive matter.

Optional voice demos and client workflows

If you request a voice demo, the demo journey can collect business details, call preferences and consent. If you supply a business website, limited public content may be retrieved to suggest details for you to review. Voice workflows can create call metadata, recordings, transcripts and summaries, depending on their configuration. For a call to another business using an Allevic-built service, that business is the first contact for its records and recording notice.

Site delivery and security

Hosting, security checks and analytics can process request, device and usage information to deliver the site, detect abuse and understand how pages are used. Our cookies and storage notice explains these technologies.

How we use and share information

We use information to answer enquiries, arrange sessions, deliver agreed work, maintain records, protect the service and meet applicable obligations. Requests may pass through our hosting, workflow, email and record-keeping providers. Relevant staff receive the details needed to respond.

We do not sell enquiry or self-assessment information. Responding to an enquiry is separate from permission for unrelated promotional messages. You can tell us not to send marketing or withdraw an optional sharing choice for future submissions. Withdrawal does not undo information already lawfully processed.

Service providers and overseas processing

The website uses Vercel for hosting and Web Analytics, Cloudflare Turnstile for supported form security, Google Calendar for appointment scheduling and DeepSeek for the AI website assistant. Email and workflow services route requests to our team. Voice and client projects use the providers selected for that deployment; this website list is not a universal client subprocessor register.

Information can be processed outside Australia. Our website functions currently use a United States hosting region; global providers may use other locations. DeepSeek states that it processes and stores personal data in China. Provider-side retention and use depend on the service terms and settings; do not assume all providers make the same training or deletion commitments.

Read the provider notices: Vercel, Cloudflare Turnstile, Google and DeepSeek. For a client project, ask us to document providers, access locations and any residency requirements before personal data is connected.

Retention and protection

Browser assessment data remains until you clear it or your browser removes it. Chat session storage is managed by the browser and may persist if a session is restored. Submitted enquiries, appointment records, operational logs and client records have different purposes and retention requirements; there is no single deletion period for every system.

Retention decisions consider the purpose of the record, support needs, legal obligations and applicable agreements. We can discuss the records involved in a request and whether they can be deleted or de-identified. Backups and provider systems may have separate deletion cycles.

We use access restrictions and the security controls available in the relevant systems. No website or storage service can guarantee absolute security. For project-specific requirements, see data protection and processing.

Your choices, access and complaints

You can browse information pages without completing a form or using chat. You can choose not to share assessment answers, clear your browser data, request a correction or ask what information we hold. Some services cannot be provided without the contact or booking details they require.

Contact hello@allevic.com or +61 480 529 338 with the interaction, approximate date and request. We may need proportionate identity checks. Access, deletion, objection and other rights depend on the applicable law and circumstances; legal or contractual retention requirements may limit deletion. For client-controlled records, contact that business first. We can assist with identifying the relevant service.

If you have a complaint, explain what happened and the outcome you seek. We will review it and explain the next steps. Where the Australian Privacy Act applies, you can also seek guidance or make a complaint through the Office of the Australian Information Commissioner. This notice does not assert that every Allevic activity falls under every privacy law.

Changes to this notice

We may revise this notice as services and practices change. The updated date identifies this version. A website notice does not replace a client-specific agreement or a notice provided for a particular collection.